Terms & Conditions

1. Who we are and what these terms cover

Stoked Global (Pty) Ltd (registration number 2025/056276/07) is a South African software company that builds and operates purpose-built platforms — including Pulse Studio, SmrtContacts, SmrtLedger and SmrtIncident — together referred to in these terms as "our Services".

These terms apply to your use of our Services. An individual platform may publish its own terms of service; where it does, those terms apply to that platform in addition to these and take precedence for platform-specific details. Our Services may evolve over time; where a change materially reduces a service you pay for, we will give you reasonable notice.

2. Accounts and responsibilities

You must provide truthful registration information and keep your login credentials secure. You are responsible for activity that happens under your account. Businesses using our platforms are responsible for the content they publish and for their own legal compliance, including consumer protection and tax obligations.

3. Subscriptions and billing

Where a platform is sold on subscription, fees are billed in South African Rand, in advance, at the prices and plan limits described on that platform. Where a free trial is offered, no payment details are required to start it and nothing is charged during the trial. You can change plan or cancel at any time; fees already paid are not refunded for partial billing periods unless required by law — see our Refund & Cancellation Policy.

Stoked Global (Pty) Ltd is not currently registered for VAT, and prices therefore do not include VAT.

4. Payments and how funds flow

Payments on our Services are processed by third-party payment providers such as PayFast. Depending on the platform and its configuration, one or more of the following models applies:

• Fees paid to Stoked Global. Subscription and service fees for our platforms are collected by Stoked Global into our own accounts.
• Direct settlement to a business. Payments from a business's customers or members may be processed directly into that business's own payment account. In this model Stoked Global provides the software only, is not a party to the payment, and holds no funds.
• Collection on behalf of a business. On some platforms, Stoked Global may collect customer or member payments into our own accounts on behalf of a business, and pay the business out on an agreed schedule, less any agreed fees. In this model Stoked Global receives the payment as collection agent for the business; the underlying sale remains between you and that business.

In all models, payment card details are handled by the payment provider and are never stored on our servers.

5. Acceptable use

You may not use our Services to send spam, upload unlawful content, attempt unauthorised access to data, disrupt the service, or reverse-engineer the software. We may suspend accounts that violate these rules.

6. Your data

Your business and customer data remains yours. We process it to provide the service, as described in our Privacy Policy. You may export your information, and you may request deletion when you close your account.

7. Availability and liability

Our Services are provided "as is", and we do not guarantee uninterrupted availability. To the extent permitted by law, our total liability for any claim relating to a service is limited to the fees you paid for that service in the three months before the event giving rise to the claim.

8. Termination

You may stop using our Services at any time. We may terminate or suspend access for material violations of these terms. Where an account is closed, your data remains available for export for a reasonable period before deletion.

9. Changes to these terms

We may update these terms from time to time. If we make material changes, we will notify affected users by email or via the relevant portal before the changes take effect.

10. Governing law

These terms are governed by the laws of the Republic of South Africa, and disputes fall under the jurisdiction of the South African courts.

11. Company information

Stoked Global (Pty) Ltd
Registration number: 2025/056276/07
19 Venus Street, Atlasville, Boksburg, Gauteng, South Africa
Telephone: 082 491 0955
Email: hello@stokedglobal.co.za